Privacy Policy

1Information We Collect

We collect personal information you voluntarily provide when you enquire, book a court, enrol in programs, register for events, or contact us:

• Personal Identifiers: Full name, date of birth, gender
• Contact Information: Email address, phone number, residential address
• Payment Information: Billing details processed securely by third-party partners – we do not store raw card data
• Health Information: Fitness declarations submitted during enrolment, used solely for safety
• Usage Data: IP address, browser type, pages visited, and time on site (collected automatically via cookies and analytics)
• Communications: Records of enquiries, feedback, or correspondence with us

2How We Use Your Information

• Service Delivery: To process bookings, enrolments, event registrations, and memberships
• Communication: To send confirmations, schedules, program updates, and important notices
• Marketing: To send promotional offers and event updates – you may opt out at any time
• Safety & Operations: To ensure participant safety and maintain facility security
• Analytics & Improvement: To understand how visitors use our website and improve our services
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

3Sharing Your Information

We do not sell your personal information. We may share it only in these circumstances:

• Service Partners: Sportomic (enrolment) and Hudle (court booking) receive relevant data solely to facilitate your transactions. Both operate under their own privacy policies.
• Rating Platforms: Match data may be shared with DUPR and PWR for tournament rating, with your consent at registration.
• Legal Requirements: We may disclose information if required by law or by valid public authority requests.
• Business Transfers: In the event of a merger or asset sale, your data may be transferred. We will notify you in advance.

4Cookies & Tracking

Our website uses cookies to enhance your experience:

• Essential Cookies: Required for the website to function (e.g., session management)
• Analytics Cookies: To understand traffic and usage (e.g., Google Analytics)
• Marketing Cookies: To deliver relevant ads and track campaign performance

You can control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

5Third-Party Services

Our website integrates with the following third-party platforms, each operating under their own privacy policy:

• Hudle – Court booking
• Sportomic – Academy enrolment
• Instagram (@dinkerspickleballacademy) – Social media
• WhatsApp – Community communication
• Google Analytics – Website analytics

6Data Security

We implement appropriate technical and organisational security measures – including SSL encryption and restricted data access – to protect your information. However, no method of internet transmission is 100% secure.

7Data Retention

We retain your personal information only as long as necessary to fulfil the purposes in this policy or as required by law. Enrolment records are typically kept for 3 years following the end of the membership or program.

8Children’s Privacy

Our website is not directed to children under 13. For junior academy programs (U12 and U16 batches), we collect information from and with the consent of a parent or legal guardian. Contact us immediately if you believe we have inadvertently collected data from a child under 13 without consent.

9Your Rights

Subject to applicable Indian law, you have the right to:

• Access – Request a copy of the personal information we hold about you
• Correction – Request correction of inaccurate or incomplete data
• Deletion – Request deletion of your data, subject to legal obligations
• Opt-Out – Unsubscribe from marketing communications at any time
• Withdraw Consent – Where processing is consent-based, withdraw it without affecting prior processing

To exercise these rights, contact us using the details below. We will respond within 30 days.

10Changes to This Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on this page with the revised date. Continued use of our website after any changes constitutes your acceptance of the updated policy.